You may already know we accept patients who are billing a workers compensation claim or a personal injury insurance claim. What you may not know is how this process works, and what we need from you to make sure the billing process goes smoothly.
(Please note that we cannot bill major medical insurance for your sessions! If you wish to submit your receipts for reimbursement, we’d be happy to supply one for you, but let us know ahead of time.)
Before you can book your appointment with us, there are some things we need from you, and some things you should know.
Before you book your appointment, please tell us that you’re billing worker’s compensation or an insurance claim. These sesssions have a higher price (to cover our costs in going through the billing process), and so our records stay current. If your session is scheduled as a regular session, you’ll be responsible for the charges! Don’t do that. Keep us in the loop from the beginning. If you’re booking online, just be sure to select “Medical Massage” from the menu.
Get us all your forms
Every client has to do the basic intake form, but if you want your insurance claim to cover your sessions, we’ll need a bit more than that.
This is like a prescription for massage. If you’ve seen a doctor for your injury, and they’ve referred you to us for massage, you should have a document from them that includes the doctor’s name and billing codes for your diagnosis. A referral IS NOT your medical history, your medical records, or just the name of your doctor.
Laws have been established to protect your medical information, so we may need your signature on this form to get the information we need to charge the right parties for your sessions. This one’s the quickest and easiest. All we need is the date and your signature. It’s only a precaution, but at least it doesn’t take much of your time.
This is one of the most important forms we need you to fill out. No line of this form can be left blank if you want insurance to cover your sessions! No insurance agent or contact info? How are we supposed to bill them if we can’t even find out where to send it? No policy number or date of injury? How are we supposed to specify on the bill what we’re charging for? It may be annoying to track this information down, but just understand that it’s necessary if you want to avoid paying for your sessions.
I know I’m in for my neck, but why can’t you rub my feet while you’re at it?
If you’re billing insurance, they will only pay for treatment of the areas specified by your doctor. If our records show that anything else was done, there’s a risk they won’t pay for the session. Which means you would.
We’re happy to be a part of your recovery, and appreciate your efforts to help the whole process go more smoothly.
If you have any questions about this process, don’t hesitate to give us a call.
Your massage is your own, so of course you have some latitude in customizing your experience. Massage therapy is one of those self-care treatments comparable to getting your hair done: you’re working with someone one-on-one in a vulnerable position. Not only are you in close physical proximity to your massage therapist, you’re undressed in a private room getting touched by them–it doesn’t get more vulnerable than that!
Naturally, a relationship of trust will develop between you and your therapist. Not only do we expect this, it’s encouraged! As your therapist gets to know your body’s unique needs and quirks, they can provide better massage with regular treatments. That personal trust and connection can play a vital role in the healing process.
Having said this, it’s important to understand that there are boundaries and limitations to that relationship, and that the conversation shared in a massage setting isn’t exempt from these.
What can I say?
Nothing, if you choose! As a rule, your therapist will probably read your social cues. If you seem game to talk, they may engage you and start a chat while they work on you. If you don’t initiate a conversation, they’ll leave you to enjoy the massage in a peaceful, quiet setting.
You can also feel free to give your massage therapist feedback. Phrases like “That’s too deep!” or “Can you ease up on the pressure there?” or “That stroke is kind of chafing right there.” are all appropriate ways to help guide your therapist and make your massage experience as good as it can be.
If you want to talk, that’s fine, but keep it light. Try to avoid heavy or potentially offensive topics. Would you discuss what you’re about to say with a stranger on the bus? If not, maybe reconsider your choice of topic.
If you’d like to talk and get to know your therapist over several sessions, that’s great. Just keep a few things in mind:
Massage therapist, not “Therapist”
It’s common for people come in for massage who are under serious stress. But the scope of massage therapy is only to address the physical component of healing and stress relief. The mental and psychological components should be handled by trained mental health professionals. You may develop a strong rapport with your massage therapist, but that doesn’t mean they have the training or skill to talk you through your stresses and emotional difficulties.
You wouldn’t expect a licensed family therapist or psychologist to give you a massage, would you? Of course not. The difference there is that those professionals don’t touch you, except to maybe shake your hand. A massage, however, can include a great deal of talking, and even emotional release. Clients under a great deal of stress have even been known to sob through their massage as painful emotions are released along with the muscle tension. But that doesn’t mean your massage therapist can or should become your therapist. Bring your mental health problems to a mental health professional.
Don’t ask for a date, for heaven’s sake
There’s nothing wrong with finding your massage therapist attractive, and the relatively intimate setting of touch therapy might unintentionally inspire romantic or sexual thoughts. But please: keep those thoughts and feelings to yourself during the massage.
Your massage therapist is there to help, and it’s completely inappropriate to flirt, touch them back, hold their hand, ask for dates, or try to initiate a romantic relationship with them. By the same token, your massage therapist has no business making romantic or sexual advances of any kind. In fact, such behavior at The Good Life Massage is grounds for termination.
Even if the advance would be innocent or welcome under different circumstances, it’s completely inappropriate during a massage. Besides, it makes the session far more uncomfortable and awkward. If you find that you’re developing romantic feelings for your massage therapist, consider getting your massage from someone else from now on. After all, we have several therapists to choose from.
We won’t “take sides”
As people start talking, it can be natural to progressively get more personal. You might even feel comfortable enough to talk about personal relationships or conflicts. This is totally understandable. We all need to vent sometimes. But don’t expect your massage therapist to “take your side” or commiserate with you like a personal friend might. They might say “It sounds like you and your partner have some things to work out. I hope that works out okay,” or something equally neutral. We’ll help you release the physical tension from your whatever personal drama is impacting your life, but it’s not our place to join you in dwelling on it.
So, yes, go ahead and chat! Or don’t! But understand that your massage is a professional exchange. Yes, it’s a intimate, even a little personal, but within certain limits that are worth keeping in mind.
Tom Gunn is the marketing director and the blog editor for The Good Life Massage. You can hire him to assist you with content marketing, social media, and logo/brand development by contacting him at email@example.com
Have you ever been disappointed by a massage? It’s bound to happen eventually if you get regular massage, but there are a lot of factors that go into what kind of experience you’re going to have. Not everything is in your control, and we certainly try to hold up our end of making your experience soothing and therapeutic, there are some simple things you can do as well.
Before your massage …
We’ve covered the risks of dehydration in this space before, but a lot of it bears repeating. When your muscles are tight, waste can build up in there. Massage releases that waste, so it helps to come in hydrated to give your body the best chance of flushing it out.
And don’t forget to grab a cup of water aftewards.
Wellness Check-In 1: Am I sick?
Close your eyes, take a deep breath, and check in with your body before you come in. There are two questions you want answered, and the first of these is “Am I sick?”
Pay attention. Are you feeling much more tired and achy than usual? Is there a tell-tale tickle in the back of your throat warning you of an on-coming cold or flu bug?
In these situations, it’s best to cancel. We’ve had clients come in feeling a little under-the-weather who got their massage, then had to pulled over to vomit on the way home. Massage is great for your wellness over-all, but it can aggravate an oncoming or present illness. Please don’t hesitate to cancel in this situation! If you’re sick, a massage does more harm than good.
Wellness Check-In 2: What do I need?
The second health check-in you need to do is related to your massage and what you need most. Again, close your eyes and take a deep breath. Bring your attention to your back, your legs, your neck, your shoulders in-turn. Where are you feeling the most tension or pain? Make a mental note of it (or an actual note of it on the intake). That way, when your therapist asks what you need worked on for your massage, you’ll be ready to tell them exactly where you need the most attention.
Get your work-out in
If you’re planning to exercise that day, make sure you plan to get it in before your massage, not after. Some athletes may get a massage before a training session, but certainly not before an event or a game. For the rest of us, massage can relax and warm up your soft tissues to the point that you’ll be at a higher risk of sprain or strain if you jump right into vigorous activity.
Getting your massage after your workout, however, can be a great way to maximize the benefit of the massage. The simple reason for this is that you’re coming in with muscles already warmed and ready to work on! It saves the therapist time relaxing your muscles and soft tissues, and allows them to do deeper work, faster, and with less discomfort on your end.
Like many of the things on this list, this isn’t absolutely essential, but you may find it helps you get the most from your session.
Take a shower
This kind of dovetails in with the last one, but whether you work out beforehand or not, you may feel less self-conscious about any possible odors. Plus, the warm water will have helped you relax, and you’ll be even more prepared for a relaxing and productive session.
Show up early
This is a great idea, even if you don’t need to fill out our intake paperwork for your visit. The worst thing you can do to sabotage your massage is to come in completely frazzled, or worse yet, late, and not even get your full session time.
On the other hand, giving yourself time to arrive early will help you physically and mentally prepare for your session. Our waiting area was created with your comfort and serenity in mind, and we really don’t mind letting you wait for your session time. Take a minute to take some deep breaths. Listen to the sound of our signature waterfall. This is a great time to do that wellness check-in mentioned above.
We pride ourselves on giving clients their full as-advertised time on the massage table: sixty minutes means sixty full minutes of massage, not fifty or forty-five when the transition time is factored in.
If you must eat, eat light
You don’t want to be distracted by intense hunger during your massage, but if you must eat anything beforehand, go easy on the portions. Most people feel queasy when getting a massage after a big meal. They may even feel like they overate, even if they didn’t. Save your meal for after your massage. Eating afterward can be a great way to shake the fuzzy “massage brain” feeling many experience after a session.
Doing these few simple things will help you get the most from your massage experience, and reflect a lifestyle that’s slower-paced, more delibarate, and happier.
Tom Gunn is the blog editor and marketing director for The Good Life Massage. You can hire him to assist you with content marketing, social media, or brand development by contacting him at firstname.lastname@example.org.
When looking for long-term massage therapy, it’s important to look for a massage therapist and a clinic that makes your health and wellness its top priority. Massage is technically a healthcare service, but it’s also on a gray line between therapeutic care and spa service. As such, not everyone is in it to take care of people. Some view it as a commodity to be sold, or have some other intention a million miles from caring for your health. These warning signs should help you avoid wasting your time and money with a therapist or a clinic that won’t meet your needs.
You don’t like your therapist
It’s a simple thing. It sounds petty, but it really isn’t. You need to have a good personal chemistry with your massage therapist. If you are coming in for a massage treatment as part of a healing regimen, it’s crucial that you feel comfortable consenting to be treated by your therapist! You want a therapist who will see you for the whole person you are, regardless of how much or how little healing you need. You want that person to be able to freely offer you both their skill and their compassionate care. If you’re personally uncomfortable with them, that will come through, and your care will be compromised.
If, for whatever reason, you don’t feel your personalities mesh, or if you just feel uncomfortable with a therapist, it’s best move on or try to reschedule with someone else.
Not sure if your therapist is going to be a good fit for you? We’ve provided a whole series of blog posts and videos so you can get to know the therapists of The Good Life Massage a little better.
The hard sell
You know it when you see it: it might be a coolness in the way someone sees you. Maybe your brain is unconsciously picking up on some whiff of contempt or condescension from them. If you sense this when coming in for therapeutic massage, don’t hesitate for a moment to do something about it.
Massage chains are notorious for this. They offer you a low rate in their window signs, but this turns out to be an introductory rate, designed to get you in so they can sell you on an annual contract.
Now, to be fair, massage chains can be staffed with dedicated professionals. Most massage therapists get into the business to truly help and heal people, not just collect a paycheck. But the nature of the massage chain system tends to promote “salesy” behavior on the part of the therapists. Sure, they’re saying you need to come in for massage x times a month. But since you’re about to be pitched on an annual contract, committing you to so many massages a month, can you be sure they’re not just trying to meet a quota?
The truth is, chains aren’t really there to sell massage: they’re there to sell memberships. If all you want is a regular, but casual experience, it might be a good fit for you. We discussed chains in an earlier post, so check that out for more information to help you make a decision.
Chains aren’t the only culprits, however. Individual massage therapists or clinics of all shapes and sizes can be more motivated by the bottom line than the wellness of their clients. Watch out for the hard sell, or any sign at all that they’re more concerned with getting to the wallet in your back pocket than getting to the knots in your back.
Um … is this a brothel or a massage clinic?
Unfortunately, massage has a reputation for being a euphemism for sexual services. Since prostitution is illegal in most states, many “massage parlors” aren’t licensed clinics, and are fronts offering anything but therapeutic treatment.
Do they take cash only? Do they not give you any intake paperwork to fill out the first time? Does the massage staff seem to be exclusively female and scantily clad? Are they open late into the night with a mostly male clientele? Not only should these things have you looking up someplace else to go, you might want to notify the police. Such places operate illegally, and are often involved with rape trafficking (also known as sex slavery or human trafficking).
And certainly, if a massage therapist touches your breasts or genitals, or makes unwanted romantic or sexual advances, you should leave immediately. This can sometimes happen, even in legitimate clinics, but you have the right to stop the session short. Call the police if you’ve been sexually assaulted.
You instantly feel worse when you walk in
Any massage therapist working hard to give their clients a good massage will be conscientious about making their clients feel thoroughly welcomed and safe. Is the place dirty or unkempt? Does it feel less-than-private or unsafe?
Keep in mind that the clinic doesn’t have to be in a posh neighborhood to be legitimate, staffed with skilled, caring therapists. But if you don’t see any effort on their part to make you feel welcome, how much care are they going to offer if you’re coming in for regular treatment and healing?
As you’ll see when you come in to The Good Life Massage, we’ve worked hard to create a peaceful, healing space for all our clients. Our clinic is ADA compliant, and all our rooms are completely private. Clients have told us they feel an overwhelming sense of safety at The Good Life Massage, and that’s no accident.
They don’t listen
Say you’re having your first session. You’ve told them before you started that you don’t want your feet worked because they’re too sensitive–but they work them anyway. Honest mistake, right? But what if they do it again? Or what if, for every request, they either ignore you or forget what you’ve asked for?
Move on. Your massage therapist should be fully present with you in the session, listening to your wants and needs, and should be willing to customize the session to suit you.
They aren’t present
Are they chronically late for appointments? Do you catch them texting or using their phone while they’re working on you? A good therapist will give you and your healing their full energy and attention. Don’t tolerate a caregiver who doesn’t care. We don’t at our clinic, and neither should you.
At The Good Life Massage, we have a diverse, caring staff that show up dressed like professionals, and will treat you professionally. What’s more, our emphasis is on healing and relaxation. We train our staff to give you compassionate care first and foremost. You won’t be hard-sold on anything. So when your therapist says you need x number of massages a month, you can trust that they truly believe that’s what would benefit your health.
If you need regular massage, but need a break on the price, we offer prepaid massage packages. If you buy 5 massages at once, you get a sixth one for free. It’s simple, there’s no contractual commitment, and no expiration date.
Tom Gunn is the blog editor and marketing director for The Good Life Massage. You can hire him to give your business a boost with brand and logo development, or with social media by contacting him at email@example.com
Can my kid get a massage?
Kids aren’t the first thing you think of when you think about massage and spa treatments. It’s true that we serve herbal tea, not soda, and cartoon characters aren’t typically an element of the decor. But can your kid get a massage? Absolutely.
Something for everyone
It’s tempting to feel like there’s something particularly adult about getting a massage. You disrobe (though not necessarily), and there’s a sense that the aches and pains of having a grown body are what massage was invented to relieve. But when you think about it, touch therapy is something that can be beneficial to everyone.
Touch has great physical benefits, aiding in circulation, easing muscle soreness or stiffness, and most of these benefits are associated with what happens when a body begins to get well used and worn out. But the muscles of children and youth need some TLC as well. Growing muscles may not have to put up with the same pain and strain, but kids play hard and sometimes sustain injuries and accidents. The therapeutic benefits are there for them as well.
The psychological benefits also can’t be ignored. As social beings, we’re wired to respond positively to touch. Healthy touch assures us that we’re going to survive because we’re surrounded by people who will care for us. Do kids need to feel that any less than adults do?
It’s never too early to learn
Touch therapy can also help kids establish a stronger sense of self-love as they get through their awkward growing years. You remember adolescence–the persistent feeling that there’s something abnormal about you, the discomfort with your own changing body’s size and shape. All of these can be mitigated with regular massage and touch therapy in a professional setting. Massage helps establish a stronger mind-body connection for kids and adults alike.
Having your child or adolescent get a massage also helps them see touch therapy as a positive part of a self-care routine, and to see that self-care is an important part of a person’s life. Sure, they’ll follow your example, but why not start them now in the habits that will help them lead the happiest, healthiest life possible?
Safety is our priority
While massage has so many of the same benefits to kids as to adults, we do have to take some special measures on our end to ensure they have a safe, positive experience. Every minor client must be accompanied by a parent or legal guardian. The parent or guardian must be in the treatment room during the session. In fact, if you like, the session can be booked as a couples session with the parent on the other table! It takes a little more notice to arrange, this can be a great way to have a good experience with your child.
We will not perform massage on a minor without the signed consent of a parent or guardian. Our clinic policy is that, whenever possible, minor clients are treated by massage practitioner of the same gender.
Aside from this, we also try to go out of our way to make our youngest clients feel comfortable. We’re mindful of their vulnerability in this setting, and the nervousness they might be feeling. We take extra care to let them know that they have total control over their massage experience, just like any adult. We show them how they’ll be draped to protect their privacy, and talk through exactly what parts of their body will be touched and how. Young clients should know that there’s nothing about a massage that they should have to tolerate or endure. The client or their parent are free to terminate the session at any time.
Yes, children and youth getting massage is rare. But maybe it shouldn’t be.
Tom Gunn is a the blog editor and marketing director for The Good Life Massage. You can reach him at firstname.lastname@example.org.
As much as we’d like to say that any time is a good time, sometimes it really is best to reschedule your massage. Massage has a significant impact on the body, and that means you need to use just a little self-awareness before getting the table. If you get this wrong, the consequences range from mild discomfort to needing serious medical attention.
If you’ve been injured, say on the job or in a car accident, massage can be extremely beneficial and therapeutic, depending on the nature of your injuries. Having said that, we highly recommend a doctor’s referral before you come in after an injury. Massage could actually aggravate your injury, making a bad situation even worse.
Yes, we’re trained professionals, but we’re not medical doctors. It’s crucial that you be honest with your therapist and yourself before you get on the table.
We strongly recommend spacing out your alcohol consumption and massage. This is an easy trap to fall into on a cruise or some kind of vacation situation. If a couples massage, for instance, is part of a date night, make sure the massage comes before, not after, dinner or drinks.
Have you ever noticed that your therapist will offer you water after a massage? That’s because massage makes you feel dehydrated … just like alcohol. Getting a massage after a few drinks might feel really good during the session, but you may really be feeling it in the morning.
“Uh oh. Am I getting this?”
Do you have that little tickle in the back of your throat? Are you feeling some queasiness or chills? Listen to your body. If you’re feeling some of the telltale signs that indicate that you’re about to get sick, reschedule your massage. (It should go without saying that getting a massage while you’re sick is usually a bad idea. But really–whatever you’ve got, we don’t want.)
In a way that’s similar to exercise, massage encourages circulation of bodily fluids, which can temporarily tax your immune system. If your body is already fighting a bug when you get a massage, you can expect to feel worse–definitely the morning after, and maybe even right after the session.
No problem. In fact, we highly recommend prenatal massage, right up to the time you give birth. There’s a myth out there that massage can actually cause you to go into labor. This isn’t really true.
Postpartum massage is also safe, in general, but if you’ve had a c-section or other complication, it’s best to clear it with your doctor first.
… But the money!
Your health is more important. Having said that, it’s understandable to be concerned about losing a prepaid session or having to pay for a session you won’t get because of a late cancellation. It’s true that we have a late cancellation/no-show policy, but we’ve been known to grant exceptions. Talk to your therapist or a manager if you have health concerns around keeping your appointment.
As with everything on this blog, none of this information should be construed as medical advice or care. The employees of The Good Life Massage, including the writers of this blog, are not medical doctors. Consult with your physician before making any changes to improve your health.
Tom Gunn is the blog editor and marketing director for The Good Life Massage. You can hire his services as a writer, editor, or social media expert at www.TGunnWriter.com.
In terms of our work here at The Good Life Massage, we have found that massage therapy can have a significant impact on certain kinds of pain, especially when the source of that pain is strained muscles or repetitive stress on a certain area.
Sure, thank goodness for aspirin, but if you want to feel better in the long term, there’s no substitute for treating the underlying source of the pain. Massage has long been known as a good option for getting to some of the underlying causes of the persistent pain that can result from injuries, or just the everyday stresses of life.
But massage can also play a role in helping you get control of pain above and beyond the familiar aches, pains, and minor injuries.
The last thing you need is headaches
Headaches generally fall into one of two categories: tension headaches and migraines. Massage can help both, but the approach is somewhat different for each.
Tension, or muscle contraction headaches come from tightening of muscles in the neck, head, and face. This can come from stress or poor posture. Massage can loosen those tight muscles and release the tension that builds up because of poor posture. If posture correction is your goal, keep in mind that it will take time, both in practicing the correct posture, and in using massage therapy to help retrain your muscles to find a new, more natural position.
Migraine, or vascular headaches come from a slight build-up of pressure in the head, which can somewhat restrict oxygen-rich blood flow. By soothing and relaxing the muscles of the face, head, and scalp, massage can help reduce this kind of pain
A substitute for heavy pain killers?
As a piece of the overall picture in health care, the subject of pain and how to help sufferers get control of it has been through a lot of ups and downs in the past several years. With the introduction of stronger opiate pain killers, things seemed to be looking up for patients. Now, practical experience and studies have shown these wonder drugs to be highly addicting, and have triggered a plague of addiction across the country.
As a result, doctors have gotten much more strict and careful about prescribing opioid pain killers like oxycontone. Protocols at hospitals and clinics have tightened up to keep these drugs in the right hands, but no system is perfect. It’s probably true that many have been protected from addiction because of these measures. Unfortunately, as a result, many patients are finding it difficult get the pain relief they legitimately need.
The system isn’t likely to budge on this any time soon since the widespread addiction is only getting worse. So how can patients get the pain relief that they need?
Recent studies show that non-traditional treatments, such as massage therapy, can provide significant and noticeable relief, either in conjunction with medication, or as an alternative.
One study conducted in a hospital setting showed a decrease in the average pain levels in patients by 28.5%–a significant improvement. This study also showed that patients showed improved sleep and a greater ability to cope with physical and psychological challenges as a result of receiving massage.
Right hands, right time, right place
And not just any massage will do. A literature review of several studies found that empathy, an on-going connection with the massage therapist, and even the setting and time of day were all significant factors in the massage’s effectiveness. The takeaway: the best results come from regular care from someone you trust rather than a cheap one-and-done experience.
At The Good Life Massage, we do our best to create a relaxing, healing environment for all our clients. Our therapists want to build a relationship with every client. Whenever we can do that, we find that we’re able to provide customized care with the best possible results. Learn more about our staff of massage therapists on our staff page.
We know of what we speak. Our own Amy Gunn, LMP suffered terrible abdominal pain for years before finally researching a massage solution to the problem. Her research resulted in a new treatment regime we offer to clients called visceral manipulation that has helped her and others like her. Read her story.
As with everything on this blog, none of this information should be construed as medical advice or care. The employees of The Good Life Massage, including the writers of this blog, are not medical doctors. Consult with your physician before making any changes to improve your health.
What non-medication methods have you used to get pain under control? What has worked for you? Share your experiences in the comments below.
Do you struggle with pain regularly? Have you considered regular massage treatment as a part of your arsenal in fighting it?
You can book with us online or by phone:
Tom Gunn is a freelance writer and social media marketing specialist. He is also the Marketing Director for The Good Life Massage. You can see more of his work, or even hire him at www.TGunnWriter.com. You can also follow him on Twitter @elmanoroboto.